Returns & Refunds Policy
Important information about our return process
Important: Unboxing Video Required
For any damage-related returns or refunds, a package unboxing video is mandatory. This protects both you and us by providing clear evidence of the product's condition upon delivery.
Damage Returns & Refunds
What We Accept
- •Damage during shipping (with unboxing video proof)
- •Manufacturing defects (with unboxing video proof)
- •Missing components (with unboxing video proof)
What We Do NOT Accept
- •Unwanted returns (accidental orders, changed mind, etc.)
- •Returns without unboxing video proof
- •Damage caused by misuse or improper handling
- •Returns after 7 days of delivery
How to File a Return
1
Record Unboxing Video
Film yourself unboxing the package to document the product's condition
2
Contact Us
Email us at help@lumynex.xyz with your order number and unboxing video
3
Get Return Authorization
We'll review your video and provide return shipping instructions
4
Ship Back
Send the product back in original packaging with return authorization number
5
Receive Refund
Once received and verified, your refund will be processed within 5-7 business days
Important Notes
- •Unboxing video is mandatory for all damage-related claims
- •We do not accept returns for personal preference or accidental orders
- •Return window is 7 days from delivery date
- •All products come with lifetime support for manufacturing defects